Contact us at sales@norwegianrain.com

We will respond to you in English or Norwegian within 24 hours, from Monday to Friday, 9 AM to 17 PM CET.

The response time might be longer during weekends and holidays.

You are welcome to return any purchase within 30 days, no matter the reason. Returned goods should not have been used and needs to be returned in sellable condition with all original packaging intact.

Your return item can either be exchanged for a new item, or you can get a refund for it. Read more about returns here.

PROCEDURE FOR EXCHANGES AND RETURNS

• Please send us an email at sales@norwegianrain.com with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront). In case you have ordered multiple items, let us know which item you like to return.
• Let us know if you desire an exchange (product / colour / size) or a refund.
• We will provide you with a DHL return label and shipping instructions.

If you’re ordering from the EU, UK, US, Canada, Norway, Switzerland, Iceland, Liechtenstein or Japan, the price you see at checkout is the final price — no surprises on delivery.

For all other destinations, local customs may add taxes or duties, which will be your responsibility. 

Read more about shipping here.

We offer complimentary shipping and free returns for customers in the EU, UK, Norway, Switzerland, Iceland, and Liechtenstein. This means both delivery and return shipping are covered by us when you shop from these regions.

For all other destinations, we charge EUR 10 / USD 10 for shipping. Returns are free if you wish to exchange for a different size, colour, or style. For refunds (when you choose not to exchange), a return shipping fee of EUR 40 / USD 40 will be deducted from your refund.

We recommend cleaning most of our garments in the washing machine on a wool or outerwear program.

Washing Machine Settings

Please adhere to the following settings:

• Select the wool or outerwear program
• Set the temperature to 30 degrees Celsius
• Do not use bleach or softener
• Avoid spin-drying/centrifugation
• Do not tumble dry

Drying

After washing, hang the garment to dry. Avoid using a dryer to prevent damage.

Detergent Recommendations

For washing, you may use a wool detergent. However, we highly recommend using NIKWAX, a product readily available in sports shops that offer technical hiking attire and similar products. It not only cleans but can also enhance the water resistance of your coat.

NIKWAX offers a duo-pack that includes a wash-in impregnation. Use this to boost your garment’s water resistance. Detailed instructions are provided on the bottle.

Dry Cleaning

Please note that dry cleaning is not suitable for our garments. This process can destroy the membrane, compromising the waterproof nature of the coat.

Special Instructions for Shearling Wool Coats

If you own a coat with shearling wool, we advise against washing it to avoid shrinkage and distortion of the fabric. Instead, spot cleaning is the best option to maintain its quality.

Refer to the care label inside the coat for all the guidelines mentioned above.