You are welcome to return any purchase within 30 days, no matter the reason. Returned goods should not have been used and needs to be returned in sellable condition with all original packaging intact.

Your return item can either be exchanged for a new item, or you can get a refund for it. Read more about returns here.

PROCEDURE FOR EXCHANGES AND RETURNS

• Please send us an email at sales@norwegianrain.com with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront). In case you have ordered multiple items, let us know which item you like to return.
• Let us know if you desire an exchange (product / colour / size) or a refund.
• We will provide you with a DHL return label and shipping instructions.

Once you have shipped the return back to us, it usually takes about 5-7 business days before the item is delivered to us, depending on the customs. We will process the return as quickly as possible after it has arrived. During busy periods (such as holidays), it may take longer time to process the returns.

If you have not received a return confirmation within 14 days from sending the return, please contact us at sales@norwegianrain.com

If you receive anything damaged, please contact us at sales@norwegianrain.com as soon as possible. Place the item back in the box to avoid any added damages. Please always refer to your order number in your communication with us, along with photos of the damage and a description of the claim.

If the product is considered defective, Norwegian Rain will provide a replacement item or make a full refund including shipping costs, when the return of the claim is received.

If the gift was bought from us online, you can return it within 30 days after delivery. We require the name of the person that bought the gift and the order number. The item has to be in its original condition with all the tags still attached.

For customers in the EU, UK, Norway, Switzerland, Iceland, and Liechtenstein, return shipping is always free — whether you request an exchange or a refund.

For all other destinations, return shipping is free if you exchange your item for a different size, colour, or style. If you choose a refund instead, a return shipping fee of EUR 40 / USD 40 will be deducted from your refund.

Refunds are always issued to the same payment method used at purchase.

If your order has not yet been shipped, you will be refunded the full amount, including any shipping cost paid.

If your order has already shipped:

• Customers in the EU, UK, Norway, Switzerland, Iceland, and Liechtenstein receive a full refund with no deduction for return shipping.
• For all other destinations, EUR 40 / USD 40 will be deducted to cover return shipping when you request a refund (this does not apply to exchanges).

The refund will be issued after receiving the returned item and after it has been inspected for any signs of wear and tear.

It can take 5-7 business days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.

Once we have processed the return, you will receive a return confirmation email. The refund is made using the same payment method used at purchase.

If you would like to exchange an item, please do not register the return in the Klarna app. Doing so will prevent us from being able to process your exchange. Instead, register your exchange directly with Norwegian Rain, and we will handle the rest.

For returns/refunds:

• Once your return is processed, your Pay Later balance will be automatically updated in Klarna.

• If you paid via invoice, Klarna will contact you shortly after your refund is authorized to gather the necessary details.

• If you return your items before paying your invoice, remember to pause your statement in the Klarna app or by contacting Klarna Customer Support. This ensures you won’t receive reminders or late fees while your return is being processed.