Customer Service

Customer Service

Contact us at sales@norwegianrain.com

We will respond to you in English or Norwegian within 24 hours, from Monday to Friday, 9 AM to 17 PM CET.

The response time might be longer during weekends and holidays.

You are welcome to return any purchase within 14 days, no matter the reason. Returned goods should not have been used and needs to be returned in resellable condition with all original packaging intact. Your return item can either be exchanged for a new item, or you can get a refund for it.

Exchanges
All exchanges are free of charge for exchanges (i.e. when you swap for a new size, a different colour or style), meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by Norwegian Rain.

Refunds
In case you don’t want an exchange you can return any item(s) for a refund. For returns we deduct EUR 40 to cover return shipping.

PROCEDURE FOR EXCHANGES AND RETURNS

  • Please send us an email at sales@norwegianrain.com with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront). In case you have ordered multiple items, let us know which item you like to return.
  • Let us know if you desire an exchange (product / colour / size) or a refund.
  • We will provide you with a DHL return label and instructions. It is very important to follow the instructions in order to get the full refund.

 

For orders shipped to the countries listed below, orders are shipped on a Delivery Duty Paid (DDP) basis, meaning all taxes and duties are included in the final price. You will not owe any additional amount upon final delivery.

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Ireland
  • Netherlands
  • Norway
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (UK)

For deliveries to other countries (not listed above), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Norwegian Rain does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Norwegian Rain.

We are shipping worldwide with DHL Express at the following rates:

European Union: EUR 10
United Kingdom: GBP 9
USA: USD 12
Denmark: DKK 75
Sweden: SEK 100
Norway: included in the product price
Other countries: EUR 10

Return shipping is free of charge for exchanges (i.e. when you swap for a new size, colour or style). For refunds, we deduct EUR 40 to cover return shipping (if you choose to return and cancel your order).

Any other question? Check our FAQ or contact us at sales@norwegianrain.com