You are welcome to return any purchase within 30 days, no matter the reason. Return shipping is free of charge for exchanges (i.e. when you swap for a new size, colour or style). For refunds we deduct EUR 40 to cover return shipping.
We currently only refund duties and taxes for returns on orders shipped to Norway. We cannot refund duties and taxes for returns on orders shipped to other countries. You may be able to apply to your local customs authority for a refund for any returned products.
How to order return shipping?
1. Please send us an email (firstname.lastname@example.org) with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront).
2. You will receive an email with detailed info on how to ship/return the product. It is very important to follow the instructions in order to get the full refund.
3. The product must be returned unused and in perfect condition in the original packaging.
4. The return shipping cost is covered by you and will not be refunded unless a new product is chosen/or unless the return is due to an accepted complaint.
5. Goods must be returned using DHL as courier. It will be shipped on the account of Norwegian Rain and customer service will supply you with all necessary documents.
6. As soon as we have received your returned package we will send you the new coat or refund the amount of purchase minus EUR 40,- for return shipping. We will refund payment to the same credit card as used during purchase.