Your order will normally be shipped within 1-2 business days from the time you place your order. When your order is dispatched, you will receive a confirmation by email including all shipment details. Most orders are sent from Oslo, Norway.
All orders are sent with DHL Express and will be delivered to your delivery address or local delivery point. Delivery notification will be sent by SMS when your package is on its way.
Expected delivery times:
Norway 1-2 days
Europe 1-3 days
Rest of the world 2-5 days
In case of pre-ordering an extended delivery time is expected. In such occasions the new expected delivery time is shown on the site of each product.
If we are out of stock you will be contacted within 2 days.
For orders shipped to the countries listed below, orders are shipped on a Delivery Duty Paid (DDP) basis, meaning all taxes and duties are included in the final price. You will not owe any additional amount upon final delivery.
Austria, Belgium, Denmark, Finland, France,
Germany, Italy, Ireland, Netherlands, Norway,
Spain, Sweden, Switzerland and United Kingdom.
For deliveries to other countries (i.e. countries not listed above), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Norwegian Rain does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Norwegian Rain.
We currently only refund duties and taxes for returns on orders shipped to Norway. We cannot refund duties and taxes for returns on orders shipped to other countries. You may be able to apply to your local customs authority for a refund for any returned products.
The return policy has been moved here.