Shipping

Your order will normally be shipped within 1-2 business days from the time you place your order. When your order is dispatched, you will receive a confirmation by email including all shipment details. Most orders are sent from Oslo, Norway.

All orders are sent with DHL Express and will be delivered to your delivery address or local delivery point. Delivery notification will be sent by SMS when your package is on its way.

Expected delivery times:
Norway 1-2 days
Europe 1-3 days
Rest of the world 2-5 days

In case of pre-ordering an extended delivery time is expected. In such occasions the new expected delivery time is shown on the site of each product.

If we are out of stock you will be contacted within 2 days.

Taxes and duties

For orders shipped to the countries listed below, orders are shipped on a Delivered Duty Paid (DDP) basis, meaning all taxes and duties are included in the final price. You will not owe any additional amount upon final delivery.

Asia
Japan

Europe
EU (all countries)
Iceland
Liechtenstein
Norway
Switzerland
United Kingdom (UK)

North America (from 13th December 2022)
Canada
United States (US)

For deliveries to other countries (i.e. countries not listed above), orders are shipped on a Delivered At Place (DAP) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Norwegian Rain does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Norwegian Rain.

Return Policy – Exchanges & Refunds

Read more about returns here.